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Cancellation
Policy.
Transparent and fair policies to help you plan your extraordinary journeys with complete peace of mind.
Section 1
Scope
This cancellation policy applies to all confirmed bookings for ground services including accommodation, transfers, tours, and other related travel arrangements made through La Mondiale Tours (LMT).
Section 2
Cancellation Notice
All cancellation requests must be submitted in writing via email or official communication channels provided by LMT.
Section 3
Cancellation Charges
| When Cancellation is Made | Charge |
|---|---|
| More than 30 days before service start date | Full refund minus any non-refundable third-party fees |
| Between 15 to 30 days prior to service start date | 50% cancellation charge on total booking amount |
| Less than 15 days before service start date or no-show | 100% cancellation charge — no refund applicable |
Section 4
Non-Refundable Fees
Any convenience fees, service fees, or deposits collected at the time of booking are non-refundable.
Section 5
Amendments & Changes
Amendments or changes to confirmed bookings are subject to availability and may incur additional charges from suppliers as well as an administrative fee charged by LMT.
Section 6
Force Majeure
LMT is not liable for cancellations, delays, or changes caused by circumstances beyond its control, including but not limited to natural disasters, political unrest, or pandemics. In such cases, LMT will assist clients in rescheduling or refund processes subject to supplier policies.
Section 7
Refund Process
Refunds, if applicable, will be processed only after LMT receives the refund from third-party suppliers. The processing time may vary.
Section 8
No-Show & Early Departure
No refunds will be provided for no-shows or early departures.
Questions?
Contact Us
For any queries regarding this cancellation policy or to submit a cancellation request, please reach out to your travel advisor or email us at sales@lamondialetours.com.